Legal information

Address

MM Brown Deutschland GmbH
(Part of the Gudrun Group)
Eschborner Landstrasse 55

D-60489 Frankfurt am Main


Contact

Phone: +32 3 386 05 54
E-Mail: info@chocolissimo.be
URL: www.chocolissimo.be


Online complaint resolution

European Commission platform on out-of-court complaint resolution: : http://ec.europa.eu/consumers/odr

In accordance with the provisions of the Consumer Code, an amicable settlement also applies to cross-border consumer disputes. If the client wants to use the service of such a mediation, he can consult the website of the commission of evaluation and control of the mediation of the consumption (http://www.economie.gouv.fr/mediation-conso/commission).

This website provides, in particular, the details of the European Consumer Center France and information on how the consumer can benefit from the out-of-court settlement of such cross-border disputes.

If the customer wants to use the mediation service during a dispute with the seller, he must first contact the seller in writing. The mediator's service can only be entered when an agreement with the seller has not been reached.

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